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Middleton-in-Teesdale Nursery and Primary School

Town End, Middleton in Teesdale, Barnard Castle, DL12 0TG

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Home / SEND / Compliments, Complaints & Feedback

Compliments, Complaints & Feedback

We are always seeking to improve on the quality of education we provide for children with SEN and are keen to hear from parents about their child’s experience.

We would also like your views about the content of our SEN Information Report. If you would like to comment please complete the online form in the Contact Us section of our website.

Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.  These positive comments will be published on this area of our school website.

We hope that complaints about our SEND provision will be rare, however, if there should be a concern  the process outlined in the school Complaints Policy should be followed.  Any complaints will be dealt with as quickly and efficiently as possible.

  • In the first instance parents should speak to the class teacher
  • Make an appointment with the school SENCO/HT
  • To make a formal complaint please follow the procedure in the Complaints Policy which can be found in our School Policies

These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the degree and complexity of the complaint and the urgency with which it needs to be settled.

If your concern is directly related to decisions around an EHC assessment or EHCP this will be managed directly by the Durham Statutory Casework Team.

Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.

If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment.

In this section

  • Introduction
  • Our SEN Provision
    • The kinds of SEN that are provided for:
    • Our approach to teaching children & young people with SEN
    • How we adapt the curriculum and learning environment for children & young people with SEN
    • How we identify, assess and review children with special educational needs
    • How children with SEN engage in all activities?
    • How we evaluate the effectiveness of SEN Provision
  • Support for Emotional & Social Development
  • Looked After Children with SEND
  • SEN Transition
  • SEN Specialist Expertise
  • Consulting with our SEN Pupils, Parents & Carers
  • Compliments, Complaints & Feedback
  • Key Policies

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Copyright © 2021 Middleton-in-Teesdale Nursery and Primary

Town End

Middleton-in-Teesdale

Barnard Castle

County Durham

DL12 0TG

Tel 01833 640382 · Email middleton@durhamlearning.net





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